Shipping Policy
Last updated: February 2026
Summary: We ship to all of Italy, the EU, Switzerland, and worldwide on request. Orders are processed in 1–2 business days, with delivery in about 2–5 business days in Italy, 5–7 days in Europe, and 10–15 days worldwide. Shipping costs start from €6.90 with free shipping from €59.00 in Italy and €99.00 in Europe. You receive a tracking link by email, and we work with GLS, BRT, and DHL. For damaged, lost, or delayed parcels, you can contact us and we will investigate with the courier.
Shipping Zones
We ship to:
- Italy: all regions, including islands
- Europe: European Union and Switzerland
- Rest of the world: upon request
Note: For non-EU shipments, any customs duties and import taxes are the responsibility of the recipient.
Processing Times
Orders are processed within 1-2 business days from payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
Delivery Times
Estimated delivery times by destination:
| Destination | Estimated Time |
|---|---|
| Italy (North) | 2-3 business days |
| Italy (Central-South) | 3-4 business days |
| Italy (Islands) | 4-5 business days |
| Europe | 5-7 business days |
| Rest of the world | 10-15 business days |
The times indicated are estimates and may vary due to holidays, weather conditions, or other external factors.
Shipping Costs
Shipping rates and free shipping thresholds:
| Destination | Cost | Free Shipping From |
|---|---|---|
| Italy | €6.90 | €59.00 |
| Europe | €14.90 | €99.00 |
| Rest of the world | From €24.90 | — |
Courier Partners
We work with the best couriers to ensure safe and timely deliveries:
- GLS — Primary carrier for Italy
- BRT (Bartolini) — Alternative carrier for Italy
- DHL — International shipments
Shipment Tracking
Once your order is shipped, you will receive an email with:
- Tracking number
- Link to track the shipment in real-time
- Estimated delivery date
You can track your order at any time using the tracking link provided in the shipping confirmation email.
Delivery
Delivery is made to the address provided during checkout. Please ensure that:
- The address is complete and correct
- Someone is available to receive the package
- The doorbell/intercom is working
If no one is available, the courier will leave a notice and attempt a second delivery or deposit the package at a pickup point.
Packaging
Our products are carefully packaged to ensure they arrive intact:
- Protective materials for bottles and fragile products
- Sturdy, sealed boxes
- Eco-friendly materials when possible
Shipping Issues
In case of problems with your shipment:
- Damaged package: Accept with reservation and contact us within 24 hours with photos of the damage
- Lost package: Contact us and we will open an investigation with the courier
- Significant delay: Contact us to check the shipment status
Special Shipments
For special orders (large quantities, events, corporate gifts), contact us for a customized quote.